The purpose of Tecnotelai is to guarantee your complete satisfaction, therefore, if you are a Consumer and for some reason, you are not satisfied with your order you can exercise your right of withdrawal, without any penalty, within fourteen (14) days from the day you received the Products purchased on www.tecnotelai.it or from the day in which the products have been directly collected by you in the Point of sale.

Whit the exception of the case of returning the products in the Point of sale, it is necessary to fill in the Return Form (conforming to the standard form according to art. 49, paragraph 4 of the Consumer Code) by the Site or write and send to the Seller another explicit statement of your decision to withdraw from the contract, without prejudice to that second hypothesis, that it will remain your responsibility to prove the correct and timely exercise of the right of withdrawal. The Products to be returned must be delivered to the courier within fourteen (14) days from the date on which you informed Tecnotelai of your decision to withdraw from the contract.

The Products can be returned by shipping the package by the courier indicated by the Seller at the time of your communication of exercise of the right of withdrawal.

The Seller will send you confirmation by email of the receipt of the withdrawal request sent through this form including the instructions for returning the Products to be returned.

To respect the deadline for the exercise of the right of withdrawal, it is sufficient that the sending of its communication relating to the exercise of that right is made before the above-mentioned expiry of the withdrawal period.

If you withdraw from the Contract, Tecnotelai will refund all payments received, including delivery costs paid at the time of purchase of the Products (except for the additional costs arising from your choice to use a delivery method other than the cheaper standard offered by Tecnotelai and except for any applicable charges, such as customs duties) without undue delay and in any case no later than 14 (fourteen) calendar days starting from the day on which Tecnotelai was informed of your decision to exercise the right of withdrawal from the Contract.

Tecnotelai will make the refund, within 14 (fourteen) days from the day on which it was informed of your decision to terminate the contract, using the same means of payment used by you for the initial transaction, unless you have expressly requested otherwise and provided that Tecnotelai does not incur any costs as a result of such reimbursement. Tecnotelai will not be required to reimburse the additional costs if you have expressly chosen a type of delivery different from the less expensive type of delivery offered by Tecnotelai.

Tecnotelai may withhold the refund until you have received the Products back or until you prove that you have returned the Products, whichever is earlier.

You must return the Products to Tecnotelai without undue delay and, in any case, no later than 14 (fourteen) calendar days from the day on which you communicated your withdrawal from the contract. The deadline is met if you send back the Products before the expiry of this period of 14 (fourteen) calendar days. The direct costs of returning the Products will be borne by you.

You must return the Products in their original state and with the packaging in which they were delivered, together with any accessories or instruction manuals. Labels must not be removed. You will be responsible for any decrease in value of the Products resulting from any handling other than that necessary to establish the nature, characteristics, and operation of the Products. Tecnotelai may refuse to refund for Products that are damaged, damaged, or tampered with; for Products whose label has been removed or which are in a condition that indicates that they have been used in a way that is not permitted by applicable law.

Unless Tecnotelai, upon receipt of the notice of withdrawal, has offered to collect the Products itself, the risk of damage or loss of the Products during their return is at your expense.

If the Contract concerns several Products, the exercise of the right of withdrawal may refer to one or more Products purchased with the same Order.

Exceptions to the right of withdrawal

You may not exercise your right of withdrawal concerning Products that fall into one of the following categories:

  • Products created according to specifications requested by the Consumer or customized.