(a version of 09.04.2021)

The following general conditions of sale ("GCS") are available in Italian and English and regulate the commercial relations, arising from trading carried out at a distance, between Tecnotelai s.r.l. (p.iva n. 00588341206 - REA BO 0334438 C.F. and REG. IMPR. BO 02546520376) based in Castel Maggiore (Bo), via Bonazzi n. 4, in the person of the current legal representative (from now on, indistinctly, even only "Tecnotelai" or the "Seller") and customers as defined below.

Customer service

You can request any information related to Tecnotelai products by writing to the following e-mail address ( or by calling the following telephone number (+39051700096) and Tecnotelai will be happy to help you.

1. Definition

1.1. For this agreement:

  • GCS: the present general conditions of sale that, in compliance with the national, general, and special regulations in force in this field, regulate the sale of goods produced, marketed, and distributed by Tecnotelai ("Products") through the platform of e-commerce, hosted on the company’s website, accessible at the following URL: (“Site”). The platform operates through two sales channels: B2B (Business to Business) e B2C (Business to Consumer).
  • Customers: any person who has completed the registration procedure and has created an account on the Site, who intends to purchase and/or purchase one or more Products through the Site, be it a professional ("Professional customer") or a consumer ("Consumer customer"), as identified under the Consumer Code as a person acting for purposes which are outside their trade, business, craft or profession. Therefore, for these GCS, if it is not necessary to highlight, from time to time, the distinction between the two categories of contractors, in compliance with the law in force to protect the rights of consumers, Professional Customers and Consumer Customers shall, without distinction, be identified as Customers.
  • Consumer Code: the Legislative Decree of 6 September 2005, n. 206 as amended.
  • Agreement: the agreement between Tecnotelai and the Customers concerning the sale, through the Site, by Tecnotelai of one or more Products to the Customers, against payment of the Price by the latter. The sale is realized telematically, through the Site, in force of the present GCS. The conclusion of the Agreement on the Site is reserved, in particular in the case of Consumer Customers, to those who being of legal age. The Agreement is intended to be concluded when the Customer, having accepted the GCS, sends his Order to Tecnotelai, via the Site. This requires the Customer to pay the Price. The Order is sent by the Customer to Tecnotelai by clicking on the "Buy Now" button on the Site.
  • Data: the personal data of Customers, provided under the Privacy Policy, for example, by filling in the form for registration on the Site or by sending an Order or a request for information to Tecnotelai through the email and telephone numbers indicated by the Customer through the form or the contacts on the Site.
  • E-shop: e-commerce platform hosted by the Site. The information in the E-shop is available in Italian and English and any other languages promptly reported on the Site.
  • Intermediary: the person through whom the payment of the Price can be made (for example, Paypal, credit institution, etc.).
  • Order: the order placed by the Customers, concerning the Products. The Order shall be considered acceptance by the Customer of the provisions of these GCS, the Privacy Policy, and the information on the right of withdrawal. 
  • Privacy Policy: privacy policy published by the Seller on the Site, relating to the processing of Data.
  • Site: the website avaible at
  • Online sale: the purchase and sale of Tecnotelai’s Products that is carried out through the Site and a sales system carried out at a distance.
  • Price: the amount to be paid as consideration for the purchase of the Products. It is expressed in Euros, indicated in the single Product tab, and again before sending the Order. It is inclusive of VAT, if due unless otherwise stated. When sending the Order will also be available the indication of any applicable delivery costs.
  • Point of sale: the physical point of sale, managed directly by Tecnotelai or by any third party company authorized by Tecnotelai to deliver to the Customers the Products purchased through the Site.
  • Registration: the voluntary operation that involves the issue of authentication credentials ("Identification Codes"), represented by a User ID (name and surname and/or email address) and a Password (alphanumeric code), which allow access to the area reserved for Customers (via login) in which, once the access is made, it will be available the summary of any orders already made and the catalog of products with details of prices. The Registration has the function to uniquely identify the Customers in case of purchase and to allow access to the reserved area. For registration, the following information will be requested from the Consumer customers: first and last name, tax code, contact email address, in the case of Consumer customer, and first and last name or company name, vat and email address, in the case of Professional Customer.
  • Transaction: any operation carried out electronically that involves the arising of obligations on the Seller and/ or Customers relating to the Products.

2. Field of application

2.1. These GCS, together with the website terms of use (hereinafter the “Website Terms”), are intended to be applied to all sales of the Products displayed via the Site.

2.2. The Seller reserves the right to change the current GCS at any time. Any amendment of the GCS shall be effective exclusively for all new orders submitted following the publication of the amendment on the Website. Customers should check the GCS posted on the Website before clicking on the “Buy now” button they may have changed since the last visit. The Seller will communicate the change to these GCS 15 (fifteen) days before their publication on the Site.

2.3. The GCS may be printed, downloaded, and/or stored by customers. Customers are invited to keep the summary of the order as well as the GTC and Privacy Policy in force at the time of purchase.

2.4. The Products displayed on the Site are not intended for resale. Orders are not allowed for quantities exceeding the typical personal use, in the case of Consumer customers, and abnormal orders.

3. Imputable appearance

3.1. The Customer agrees to apply the principle of imputable appearance to the transactions that relate in any way to his activity and/or his manifestation of will and/or consent given on the Site. 

3.2. According to the principle of imputable appearance, the Customer will always and however take account of the activity carried out by using, even abusively, the Identification Codes related to him. Therefore, the Customer undertakes to adopt any necessary caution to ensure the secrecy and the correct use of the Information Codes, which use is strictly personal. The Customer is the only person responsible for the activity carried out by using the abovementioned Codes. In the event of suspected abusive/improper use and/or disclosure to third parties of the Identification Codes, the Customer shall promptly inform the Seller. 

3.3. The Seller may therefore legitimately deem the Buyer to be bound to all the aforesaid demonstrations of will and/or consensus unless vitiated by errors of fact (i.e., abnormal order).

4. Buyer’s guide

4.1. To have access to the complete catalog of Tecnotelai’s Products, containing the individual product sheets, the indication of Prices, and delivery costs, the Customer shall register on the Site.

4.2. After the Registration, he can proceed with the purchase following these steps:

  • select the products by clicking on the respective image and verify their availability. If the product is available, select the desired quantity and click on "Add";
  • the selected Products will be automatically added to the "Cart", and you can choose whether to continue shopping or proceed with the purchase of only the selected Products;
  • check the content of the Cart. From the Cart page, you can change the quantity of Products selected. In this case, remember to click on the "Upgrade cart" button before clicking on the "Buy now" button;
  • before proceeding with the purchase, Tecnotelai invites you to check that the content of the Cart corresponds to the order you intend to place. The content of the Cart may be modified before the conclusion of the Contract, using the appropriate keys on the Cart page (eg keys "+", "-", "x");
  • fill out the order form. We will ask you to provide us with all the necessary information to process the order, indicated in the appropriate form. The information marked with a * is necessary and mandatory information to be able to conclude the contract and allow Tecnotelai to correctly identify and deliver the purchased Products. Before submitting an order, check the accuracy of the information provided and modify it in case of inaccuracies;
  • select the method of collection of the Products, on site or by delivery by courier;
  • read our CGV and the clauses referred to in articles 1341 and 1342 c.c. and accept them by clicking on the appropriate box and read the Tecnotelai Privacy Policy on the site;
  • select the "Buy Now" button. This operation signifies your acceptance of the conclusion of the contract and, consequently, the obligation to pay the price;
  • proceed with the payment by selecting the preferred payment method.

Once the payment has been made and the Order has been submitted, Tecnotelai will send the Customer an email at the address communicated in the order form, with a summary of the Order and a link to the GCS on the Site and which should be printed/downloaded/saved and, in any case, kept. The Customer will be able to regularly access updated information on the status of his pending Orders by clicking on the personals section in the reserved area of ​​the Site.

4.3. The Seller reserves the right to change the assortment of Products displayed on the Site at any time.

4.4. The Seller reserves the right to cancel an Agreement with any Customer with whom a dispute is ongoing or who has violated this GCS in the course of a previous purchase.

5. Prices and payment conditions

5.1. The Prices of Tecnotelai products for sale on the Sito include VAT, where applicable. In any case, the amount due for VAT or other sales taxes applicable in Italy is expressly indicated in the individual product sheets. The prices indicated in the individual product sheets do not include delivery costs or any customs duties or sales taxes applicable in the country where the products will be delivered, which will be at the Client’s expense. These costs will be visible before proceeding with the payment, on the specific Cart page.

5.2. Except if the Customer chooses to take responsibility for the shipping of the products with his carrier, Tecnotelai remains responsible for any customs clearance and payment of duties or taxes on behalf of the Customer. The total price of the order will be shown before selecting the "Buy Now" button.

5.3. Tecnotelai retains its right to change the prices of the products displayed on the website or to correct any errors or inaccuracies at any time.

5.4. The various methods of payment accepted by Tecnotelai are indicated at the beginning of the ordering process.

6. Delivery

6.1. The Products sold through the Site can be delivered only to European Union Countries. Orders to be delivered in countries other than the listed countries shall not be accepted.

6.2. The Products shall be delivered to the address indicated in the Order within the time indicated in the order acceptance and any case no later than 30 (thirty) calendar days from the date the Order is submitted. No delivery shall be made to P.O. boxes. Delivery shall be made only to persons of legal age. The Customer acknowledges that any person at the delivery address shall be authorized to take delivery.

6.3. The Costumer, before submitting the Order, may select on the order sheet the option “Collect in Store” of the Products. In this case, he will be responsible for the collection of the Products and no delivery shall be made by the Seller. Upon collection, the Client shall show a copy of the order and proof of purchase. 

6.4. The risk of loss of or damage to the ordered products passes to the Customer at delivery under article 6.2. However, if the Customer is in charge of the consignment of the Products, delivery shall take place and the risk shall pass to the Customer upon handing the goods over to the carrier, without prejudice to the rights of the Customer against the carrier. When the Customer is in charge of the consignment, the Customer is also responsible for any customs clearance, and the payment of any duties or taxes in connection therewith, as these are normally part of the logistics services provided by the carrier.

6.5.If the Seller is unable to contact the Customer after making reasonable attempts to arrange delivery, the Seller may notify the Customer of a 30-calendar-day notice period within which delivery will be attempted. Subject to the right to cancel the purchase according to article 7., below, if the Customer fails to take delivery within the notice period the Seller may terminate the Agreement and may charge the Customer the costs of delivery and claim additional damages if any.

7. Right of withdrawal

7.1. The Consumer customer has the right to withdraw from this Agreement within 14 (fourteen) calendar days after receiving the products without giving any reason, subject to the exceptions under Consumer Code. The withdrawal period will expire after 14 (fourteen) calendar days from the day on which the Consumer customer, or a third party – other than the carrier – which has been indicated by the Consumer customer, acquires physical possession of the Products, also at the moment in which the products have been directly collected in the Point of sale.

7.2. To exercise the right of withdrawal, except in the case of return using delivery of the Products at a Point of sale, the Consumer customer must give notice to the Seller of its decision to withdraw from this Agreement by an unequivocal statement (e.g. a letter sent by post, fax, or e-mail). The Consumer customer may also fill in and submit the model on the Site.

7.3. If the Consumer customer exercises this withdrawal option, the Seller will communicate to the Consumer customer an acknowledgment of receipt of such a withdrawal in a durable medium (e.g. by e-mail) without delay.

7.4. To meet the withdrawal deadline, it is sufficient for the Consumer customer to send its communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

A.Effects of withdrawal

If the Consumer customer withdraws from this Agreement, the Seller shall reimburse the Consumer customer for all payments received, including the costs of delivery paid by the Consumer customer at the time of purchase of the Products (except for the supplementary costs resulting from the Consumer customer’s choice of a type of delivery other than the least expensive type of standard delivery offered by the Seller and possible applicable charges, such as customs duties), without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which the Seller is informed of the Consumer customer’s decision to withdraw from this Agreement. 

The Seller will carry out such reimbursement using the same means of payment as the Consumer customer used for the initial transaction unless the Consumer customer has expressly agreed otherwise; in any event, the Consumer customer will not incur any fees as a result of such reimbursement. The Seller shall not be required to reimburse the additional costs if the Consumer customer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Seller.

The Seller may withhold reimbursement until it has received the Products back or the Consumer customer has supplied evidence of having sent back the Products, whichever is earlier.

The Consumer customer shall send back the Products or hand them over to the Seller without undue delay and in any event not later than 14 (fourteen) calendar days from the day on which the Consumer customer communicates its withdrawal from this agreement to the Seller. The deadline is met if the Consumer customer sends back the products before the period of 14 (fourteen) calendar days has expired. The Consumer customer will have to bear the direct costs of returning the Products.

The Consumer customer must return the Products in their original state and with the packaging in which they were delivered together with any accessories or instruction manuals. Labels must not be removed. The Consumer customer shall be responsible for any diminished value of the Products resulting from the handling other than that necessary to establish the nature, characteristics, and functioning of the Products. The Seller may refuse to refund Products that have deteriorated; been damaged or tampered with; have had their labels removed, or are in a state that indicates that the Products have been used other than as permitted by applicable law.

Unless the Seller, after receiving notice of the exercise of the right of withdrawal, has offered to pick up the Products itself, the risks of damage to or loss of the Products during their return are borne by the Consumer customer.

Where the Agreement concerns multiple Products, the exercise of the right of withdrawal may apply to one or more Products purchased.

B. The exception to the right of withdrawal

The Consumer customer shall not be entitled to return Products falling within any of the following categories:

  • products made to the Consumer customer’s specifications or personalized.

8. Characteristics of Products

8.1. The Seller has undertaken reasonable efforts to ensure that the images of the Products on the Site are faithful reproductions of the physical products. Despite the adoption of technical solutions to minimize inaccuracies, however, there may be some discrepancies (e.g. color resolution) between the images and the Products due to technical limitations. The Seller shall not be liable for any inadequacy of the graphic representation of the Seller’s Products displayed on the Site arising from such technical limitations.

9. Legal Guarantee of Conformity 

9.1. Upon receipt of the Products, the Customer must verify the correspondence with the ordered items and their conformity to the Agreement.

9.2. All Products displayed on sale on the Site benefit from the legal guarantee of conformity of the products under the applicable law. For detailed warranty information, please visit the Legal Guarantee page.

9.3. For repair requests that are not covered by the Legal Guarantee, the Customer can contact the customer service department of the Seller at the following address

10. Privacy and data protection

10.1. Concerning Data processed in connection with Customer orders, Seller’s Policy Privacy is applicable and is available at the following link: privacy.

11. Applicable law

11.1. These GCS are governed by the laws of Italy without prejudice to the protection afforded to the Consumer customer by mandatory applicable law.

12. Dispute resolution

12.1.A European Platform for Online Dispute resolution is provided for extrajudicial Consumer customer disputes (ODR platform). The ODR platform is accessible here.

12.2. In case of disputes that may between the Seller and the Professional customer, the Court of Bologna shall be competent. In the case of a Consumer customer, the Courts of the Member State where the Consumer customer has its domicile shall be competent or, at the choice of the Consumer customer, the Courts of the Member State where the Seller is domiciled shall be competent.

13. Non-Waiver

13.1. Failure by the Seller to solicit compliance by the Customer with the terms provided in the current GCS or any delay by the Seller in taking steps to enforce its rights, shall not be considered as a waiver by the Seller of any such rights or as a tacit amendment of the terms of the GCS and shall not prevent the Seller from enforcing any such rights at a later stage.